Help & FAQ
Find answers to common questions
Contact Support
Need personal assistance? Our team is here to help.
support@hpydays.com
Response within 24 hours
Safety Center
Learn about our safety measures and best practices.
Terms & Policies
Review our terms of service and policies.
Getting Started
How do I create an account?
Click 'Sign In' in the top navigation and follow the registration process. You'll need to provide your email and create a password. Once registered, you can complete your profile with additional information.
Do I need to verify my account?
While account verification is optional, it's highly recommended. Verified users receive priority responses from Helpers and build more trust in the community. Upload your ID and proof of address to get verified.
How do I become a Local Helper?
Click 'Become a Helper' in the navigation menu. Fill out the Helper profile form including your services, rates, and availability. Upload verification documents (ID and DBS certificate for relevant services). Once approved, your profile will be live.
Booking Services
How do I book a Helper?
Browse Helpers, select one that fits your needs, and click 'Request Booking'. Fill in the date, duration, and service details. The Helper will receive your request and can accept or decline. You'll be notified of their response.
Can I cancel a booking?
Yes, you can cancel bookings. However, please provide at least 24 hours notice as a courtesy. Cancellation policies may vary by Helper, so check their profile or discuss directly with them.
What if a Helper doesn't show up?
Contact the Helper immediately via the platform's chat. If you can't resolve it, report the issue to our support team. We take no-shows seriously and will investigate.
Safety & Trust
How are Helpers verified?
All Helpers must upload valid ID documentation. Those offering childcare or elder care services must provide DBS (Disclosure and Barring Service) certificates. Our team reviews these documents before awarding verification badges.
What if I feel unsafe?
Your safety is paramount. Trust your instincts - if something doesn't feel right, cancel the booking. Report any safety concerns to our support team immediately. We take all reports seriously and will investigate promptly.
Are Helpers insured?
HpyDays does not provide insurance. We recommend that Helpers carry appropriate liability insurance for their services. Guests may also want to check their home insurance policies. Always discuss insurance matters before service begins.
Payments & Pricing
How much do services cost?
Helpers set their own rates, typically between £15-£25 per hour. Each Helper's profile displays their hourly and daily rates. Total cost depends on the duration and specific services requested.
How do I pay?
All payments are processed securely through the HpyDays platform using Stripe. After a Helper completes the service, you'll complete payment via the platform. Funds are held securely and released to the Helper once you confirm satisfactory service completion.
Are there any platform fees?
HpyDays charges a 7.5% platform service fee, which is deducted from payments to Helpers. As a user, you pay the full rate agreed with your Helper. The Helper receives 92.5% of the booking amount after the service fee.
Reviews & Ratings
How do I leave a review?
After a completed booking, you'll see a 'Review' button on the booking card. Click it to rate your experience (1-5 stars) and leave a comment. Reviews help other users make informed decisions.
Can Helpers review Users?
Currently, only Users can leave reviews for Helpers. This maintains focus on service quality and Helper reliability. However, Helpers can report issues with problematic Users to our support team.
What if I receive an unfair review?
Contact our support team if you believe a review violates our community guidelines (e.g., contains offensive language, false information, or discrimination). We review all flagged content and remove violations.
Technical Support
The platform isn't working properly
Try refreshing your browser or clearing your cache. Ensure you're using an up-to-date browser (Chrome, Firefox, Safari, or Edge). If issues persist, contact our support team with details about the problem.
How do I update my profile?
Click your account menu in the top right and select 'My Profile'. You can update your information, upload new documents, and change your settings. Remember to save changes before leaving the page.
I forgot my password
Click 'Sign In' and then 'Forgot Password'. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you with any questions or concerns.
Email Support
support@hpydays.com
Response Time
Within 24 hours