Privacy Policy
Your privacy matters. Here's how we collect, use, and protect your personal information.
Last updated: January 2026
HpyDays ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect families with local helpers.
Our Privacy Principles
We comply with UK GDPR regulations and handle your data with the highest standards of protection and transparency.
Your data is encrypted and stored securely on servers located in the UK with industry-standard security measures.
We never sell your personal information to third parties. Your data is used solely to provide our services.
You have the right to access, correct, delete, or export your personal data at any time through your account.
Information We Collect
- Name, email address, and contact details
- Profile photo (optional)
- Location information (city/neighborhood)
- Payment information (processed securely by our payment provider)
- Services offered and rates
- Availability and schedule
- Bank account details (for payments)
- Verification documents (ID, DBS certificates)
- Professional background and qualifications
- Booking details and service requests
- Messages exchanged through our platform
- Reviews and ratings
- Transaction history
- Platform usage and interaction data
How We Use Your Information
✓ To Provide Our Services
Connect families with helpers, process bookings, facilitate payments, and enable communication
✓ Safety and Verification
Verify helper identities, conduct background checks, and maintain platform safety and security
✓ Customer Support
Respond to your inquiries, resolve disputes, and provide assistance
✓ Platform Improvement
Analyze usage patterns to improve features, fix bugs, and enhance user experience
✓ Communication
Send booking confirmations, payment receipts, and important platform updates (you can opt out of marketing emails)
✓ Legal Compliance
Comply with legal obligations and protect our legal rights
When We Share Information
With Other Users
When you book a helper or accept a booking, necessary information (name, location, service details) is shared to facilitate the service. Helpers' public profiles are visible to all users.
With Service Providers
We work with trusted third parties for payment processing, cloud hosting, and customer support. These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose information when required by law, to enforce our terms, or to protect the rights and safety of our users.
Business Transfers
If HpyDays is involved in a merger or acquisition, your information may be transferred as part of that transaction.
Your Rights & Choices
Access Your Data
You can view and download your personal information from your account settings at any time.
Correct or Update
You can edit your profile and account information directly through the platform.
Delete Your Account
You can request account deletion through your profile settings. Some information may be retained for legal or safety purposes.
Opt-Out of Marketing
You can unsubscribe from marketing emails at any time using the link in our emails.
Data Portability
You can request a copy of your data in a portable format.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure payment processing through certified providers
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Children's Privacy
Our platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.
Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Understand how you use our platform
- Improve platform performance and security
You can control cookies through your browser settings, though this may affect platform functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of HpyDays after changes are posted constitutes acceptance of the updated policy.
Questions About Privacy?
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@hpydays.com
Data Protection Officer: Available upon request
Address: HpyDays Ltd, United Kingdom