Safety Guidelines
Your safety and security are our top priorities. Learn how we keep our community safe.
How We Keep You Safe
All helpers must upload government-issued ID which is manually verified by our team before they can accept bookings.
Helpers offering childcare services must provide a valid DBS (Disclosure and Barring Service) certificate for enhanced background checks.
All payments are processed securely through our platform. Funds are held safely and only released when you confirm the job is complete.
Read honest reviews from families in your area. Our two-way review system helps maintain high standards across the platform.
Safety Tips for Families
Review Profiles Carefully
Take time to read helper profiles, reviews, and ratings. Look for helpers with verified badges and positive feedback from other families.
Message Before Booking
Use our messaging system to communicate with helpers before confirming bookings. Ask questions about their experience and approach.
Meet in Person First
For ongoing bookings, consider arranging a brief meet-and-greet before the first session. This helps everyone feel comfortable.
Keep Payments on Platform
Always process payments through HpyDays. This ensures you're protected and that helpers receive payment fairly.
Trust Your Instincts
If something doesn't feel right, don't proceed. You can cancel bookings and report concerns to our support team.
Safety Tips for Helpers
Communicate Clearly
Use the messaging system to discuss job details, expectations, and address any concerns before accepting bookings.
Set Clear Boundaries
Be clear about your services, rates, and availability. Don't accept bookings that make you uncomfortable.
Meet Safely
For first-time bookings, consider meeting in a public space or having someone know your location and schedule.
Use Platform Payments
Never accept payment outside the platform. This ensures you're protected and paid fairly for your work.
Document Everything
Keep records of bookings, communications, and any incidents. Use the platform's messaging for all job-related discussions.
Report Safety Concerns
If you experience or witness any safety issues, inappropriate behavior, or violations of our community guidelines, please report them immediately. Our team reviews all reports promptly and takes appropriate action.
Emergency: Call 999 for immediate safety concerns
Platform Issues: Contact our support team through the Help page
Suspicious Activity: Report through your booking or message thread